Introduction
At AI Web Design Solutions, we are committed to ensuring your satisfaction with our services. This Refund Policy outlines our guidelines for refunds and cancellations. By purchasing our services, you agree to the terms of this Refund Policy.
We encourage you to read this policy carefully and contact us if you have any questions before making a purchase.
Refund Eligibility
We offer refunds under the following circumstances:
Web Design Services
- Initial Deposit (50% of project cost): Refundable within 3 business days of payment if no work has commenced. After work has begun, the initial deposit becomes non-refundable as it covers project setup, resource allocation, and preliminary design work.
- Full Payment: If you have paid the full amount upfront, you may be eligible for a partial refund based on the percentage of work completed if you cancel the project before completion.
- Unsatisfactory Service: If you are not satisfied with the quality of our service despite our efforts to address your concerns through our revision process, you may be eligible for a partial refund at our discretion.
Subscription Services
- Monthly Subscriptions: No prorated refunds for partial months. You may cancel at any time, and your service will continue until the end of your billing period.
- Annual Subscriptions: Eligible for a prorated refund for the unused portion of your subscription if canceled within 30 days of purchase. After 30 days, annual subscriptions are non-refundable.
- Technical Issues: If you experience significant technical issues with our subscription services that we are unable to resolve within a reasonable timeframe, you may be eligible for a refund for the affected period.
Digital Products
- Templates and Digital Downloads: Due to the nature of digital products, all sales are final once the product has been downloaded or accessed. However, if you encounter significant technical issues with the product, you may be eligible for a replacement or refund.
Non-Refundable Items
The following are not eligible for refunds under any circumstances:
- Third-party fees paid on your behalf (domain registration, stock photos, font licenses, etc.)
- Custom development work that has been completed according to your specifications
- Services canceled after they have been fully delivered
- Products or services purchased with promotional discounts of 50% or more
- Services canceled after 30 days from the date of purchase
Refund Process
To request a refund, please follow these steps:
- Contact our customer service team at refunds@aiwebdesignsolutions.com or call +44 395 868 7681.
- Provide your order number, the date of purchase, and the reason for your refund request.
- If your refund request is approved, we will initiate the refund process within 5 business days.
Refunds will be processed using the same payment method used for the original purchase, unless otherwise agreed. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.
Cancellation Procedure
To cancel a service, please follow these steps:
- For project-based services: Contact your project manager or email cancel@aiwebdesignsolutions.com with your request to cancel.
- For subscription services: You can cancel through your account dashboard or by contacting our customer service team.
- Please provide your name, order information, and the reason for cancellation.
Upon receiving your cancellation request, we will confirm the cancellation by email and provide information about any applicable refund in accordance with this policy.
Processing Time for Refunds
We process all refund requests within the following timeframes:
- Initial review of refund request: 1-2 business days
- Processing of approved refund: 3-5 business days
- Appearance of refund in your account: 5-10 business days (depends on your payment provider)
During busy periods or holidays, processing times may be slightly longer. We appreciate your patience during these times.
Exceptions to Refund Policy
We understand that special circumstances may arise. In certain cases, we may make exceptions to our refund policy at our sole discretion. Such exceptions include but are not limited to:
- Medical emergencies that prevent you from using our services
- Technical issues on our end that severely impact service delivery
- Erroneous duplicate charges for the same service
Documentation may be required to support exception requests. Each case will be reviewed individually, and decisions will be made on a case-by-case basis.
Dispute Resolution
If you are not satisfied with our decision regarding your refund request, you may take the following steps:
- Request an escalation review by emailing escalations@aiwebdesignsolutions.com with the subject line "Refund Escalation Request"
- Provide all relevant details regarding your purchase and the reason for your dissatisfaction with our initial decision
- Allow 5 business days for our management team to review your case and respond
We are committed to resolving disputes fairly and amicably. If we cannot resolve the dispute through our internal process, you may pursue resolution through your payment provider or appropriate consumer protection agencies.
Changes to this Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes to this policy constitutes your acceptance of the revised policy.
The date at the top of this page indicates when this policy was last updated. We recommend checking this page periodically for any changes.
Contact Information
If you have any questions about our Refund Policy, please contact us at:
AI Web Design Solutions
6 Palmer Drive
Wrightchester, SG18 0HL
United Kingdom
Email: refunds@aiwebdesignsolutions.com
Phone: +44 395 868 7681
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM GMT.
